Complaints

Making a Complaint

If something has gone wrong with your order, we want to know so we can put it right. This page explains how to complain and what happens next.

1. How to Contact Us

  • Email: sales@thecpuhub.co.uk
  • Phone: 0333 050 9072 (Monday to Friday, 9am to 5pm)
  • Post: 1st JRS Limited (trading as TheCpuHub), 11 Domino Court, Rotherham, South Yorkshire, S61 3NF
  • Online: our Contact Us page

Please include your order number, what went wrong, and what you would like us to do.

2. What Happens Next

  1. We acknowledge it within 2 working days.
  2. We look into it, which may include checking your order, speaking to our build team or inspecting returned goods.
  3. We aim to resolve it within 14 days. If it will take longer, we will keep you updated.
  4. We confirm the outcome in writing by email or letter.

3. If You Are Not Happy With Our Answer

Reply to our response and ask for it to be escalated. A senior member of the team will review your complaint.

4. Independent Help

We are not currently signed up to an alternative dispute resolution (ADR) scheme, but we will always try to resolve complaints with you directly. For free, independent advice on your consumer rights, contact Citizens Advice on 0808 223 1133. They can also pass your complaint to Trading Standards.

5. Complaints About Klarna or PayPal Pay in 3

If your complaint is about the payment plan itself (payments, charges or your account), contact the provider:

New Klarna and PayPal Pay in 3 agreements made since 15 July 2026 are regulated by the Financial Conduct Authority. If the provider does not resolve your complaint, you may be able to take it to the Financial Ombudsman Service (0800 023 4567).

Complaints about your PC, its delivery or its warranty come to us, however you paid.

Last updated: October 2026