Privacy Policy
1. Who We Are
TheCpuHub Ltd is the data controller responsible for your personal data.
- Company Number: 12244193 (England and Wales)
- VAT Number: 355 2274 03
- Address: 11 Domino Court, Rotherham, South Yorkshire, S61 3NF
- Email: sales@thecpuhub.co.uk
- Phone: 0333 050 9072
2. What Data We Collect
We collect and process the following personal data:
Information you provide directly:
- Account data: Name, email address, phone number, delivery address
- Order data: Products purchased, order history, payment information (processed securely by our payment providers)
- Communication data: Emails, phone calls, and any messages you send us
Information collected automatically:
- Technical data: IP address, browser type, operating system, device information
- Usage data: Pages visited, time spent on site, click patterns, referring website
- Cookie data: See our Cookie Policy for full details
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contract performance |
| Sending order confirmations and dispatch notifications | Contract performance |
| Providing customer support and warranty services | Contract performance |
| Sending marketing communications (only with your consent) | Consent |
| Improving our website and services | Legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Complying with legal obligations (tax, accounting) | Legal obligation |
4. Third Parties We Share Data With
We share your personal data with the following third parties, only as necessary to provide our services:
| Service | Provider | Purpose | Data Shared |
|---|---|---|---|
| Payment processing | PayPal, Klarna, Stripe | Secure payment handling | Name, email, payment details |
| Delivery | DPD | Order delivery and tracking | Name, address, phone, email |
| Reviews | Trustpilot | Collecting and displaying customer reviews | Name, email, order reference |
| Website analytics | Google Analytics (GA4) | Understanding website usage and improving our service | Anonymised usage data, IP address |
| User experience | Microsoft Clarity | Heatmaps and session recordings to improve website usability | Anonymised interaction data |
| Website hosting | Hostinger | Website hosting and CDN | Server logs |
We do not sell your personal data to any third party.
5. Cookies
Our website uses cookies to provide essential functionality, analyse traffic, and improve your experience. For detailed information about the cookies we use, please see our Cookie Policy.
You can manage your cookie preferences through our cookie consent banner or your browser settings.
6. Data Retention
We retain your personal data only for as long as necessary:
- Account data: For the duration of your account, plus 6 years after closure
- Order data: 6 years from the date of purchase (HMRC requirement)
- Warranty records: 36 months from delivery date, plus 12 months
- Marketing consent: Until you withdraw consent
- Analytics data: Google Analytics retains data for 14 months; Clarity retains data for 30 days
7. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (subject to legal obligations)
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at sales@thecpuhub.co.uk. We will respond within one month.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on all pages
- Secure payment processing (we never store full card details)
- Access controls limiting who can view personal data
- Regular security updates to our website platform
9. Children’s Privacy
Our website is not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
We would appreciate the chance to address your concerns before you contact the ICO, so please contact us first at sales@thecpuhub.co.uk.
Last updated: March 2026