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Warranty
If products are faulty - we got you covered
Standard items
All products are guaranteed against hardware faults for a period of 36 months (unless if stated otherwise) from the date of delivery. If an item is faulty please return it to us so that we can inspect and test it.
Please note that this guarantee does not extend to damage caused by you or another user to the products, and such damage will invalidate your warranty. If also does not cover software or faults that arise as a result of the use of software.
Before you return a product for testing, please make sure that you have backed-up your data. If it is not possible to repair the defect, your data may be lost.
If you let us know about the fault within 30 days of delivery, and inspection and testing shows that the item is faulty, you have a choice of a full refund, or to have the product repaired or replaced.
If a fault arises between 30 days and 36 (unless if stated otherwise) months of the date of delivery, again please return the product to us so that we can inspect and test it. If faulty, in most cases it will be proportionate for us to repair it. If it is disproportionate to repair it, we will replace it instead.
If it's not possible for us to offer a repair or replacement, or if after a repair or a replacement the fault is not resolved, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.